Frequently ~
Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
support@j.com
Orders & Delivery ~
Payment ~
Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
Yes! When you bring back five clean Lush #5 plastic pots (black or clear) to our stores, you can exchange them for a free fresh face mask. The pots go to our recycling partners in Vancouver and Toronto where they’re recycled into new pots for our products.
Product Quality ~
Ground $4.00 – 2 – 8 Business Days
Air $8.00 – 2 – 3 Business Days
Product Formats ~
Ground $4.00 – 2 – 8 Business Days
Air $8.00 – 2 – 3 Business Days
Research Use Only ~
Ground $4.00 – 2 – 8 Business Days
Air $8.00 – 2 – 3 Business Days